How can I track my order?

All successful orders will display an on-screen confirmation message and you will receive an order confirmation email.

Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 2 to 3 business days after you place your order.

If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let us know by email admin@teajac.com. Please note during peak times this dispatch time may be longer.

You can also check the status of your order here.

How can I return my order?

For customers live in Australia Capital Territory or nearby area, who have purchased online and who’d like to make a return or exchange, please just visit our Kingston shop in ACT, Please ensure that you have your order number handy and have read our Tea Jac return policy.

Please note, if you wish to receive a refund for items purchased online and you cannot visit our Kingston shop, we do not cover the cost to return these items to us.

Can I amend or cancel my order after it has been confirmed and paid for?

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out...

I have received a wrong item

 Please inform us by email to admin@teajac.com. Please include your order number and photos if possible as this will help us process your query faster.

Something is missing from my order

Please get in touch by email to admin@teajac.com. Please include photos if possible as this will help us process your query faster.